Log-In to Our Secure Site for Answers:
For your security, we ask that you  log-in to our protected online environment to email us any questions about your account. Once you have logged into your account, click "Contact Us/Online Message Center" in the left-hand menu to send us your inquiry.

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Technical Support



Trouble Logging-In to Your Account?

If you are having technical or other difficulty logging in to manage your account online, please follow the steps below:

1. Click on the topic of your question above
2. If you are a registered user, enter your email address and password and click "Login"
3. If youíre not a registered user, click the Create An Account button, then:

  1. Enter email address and confirm
  2. Create password and verify password
  3. Enter First Name, Last Name, Street Address, City, State, ZIP, phone number, email address and click Submit
4. Select "Dillardís Card Services"
  1. Enter your account number and click Submit to register
  2. Update your security question and answers, then click Register
  3. Set up Your Personalized Image and complete the Challenge Questions

5.Select "Contact Us/My Messages" in the right-hand menu to send us your inquiry.

To Contact Us By Phone: Call 1-800-643-8278

To Contact Us By Mail, send written inquiries to:
           Dillard's Credit Services
           P.O. Box 965022
           Orlando, FL 32896-5022

*Operated by GE Capital Retail Bank ("GECRB"), the issuer of Dillards Credit Accounts.