CITGO Rewards® Card

Frequently Asked Questions

 
Card Features
Can a customer use the CITGO Rewards Card only at CITGO service stations?
Does a personal identification number (PIN) come automatically when the CITGO Rewards Card is issued?
Can a customer change their PIN number?
 
Rewards Program
How do Fuel Statement Credits work?
 
Miscellaneous
What if I forget my User ID?
What should I do if I forget my eService password?
 
Site Security
Is my information safe?
What is SSL?
What is a "secure session" and how does it help keep my information safe?
What should I do when I have finished viewing my account information?
What should I do if I am using a "public" computer?
How can I tell when my connection is secure?
Contact Us
Rewards Card Customer Service
Concerns Related to Stations
 
 

Card Features  back to top

Q: Can a customer use the CITGO Rewards Card only at CITGO service stations? back to top

A: Customers are only able to use the CITGO Rewards Card at CITGO service stations. Customers can get cash access at participating Cirrus® ATMs. Subject to credit approval. Transaction fees apply. See your cardholder Terms and Conditions for details.

Q: Does a personal identification number (PIN) come automatically when the CITGO Rewards Card is issued? back to top

A: No, you will not automatically receive a PIN. If you need a new PIN call Customer Service at 1-855-598-4879 and a new PIN will be mailed out to you.

Q: Can a customer change their PIN number?back to top

A: No, the PIN is system-generated and cannot be customized.

Rewards Program  back to top

Q: How do Fuel Statement Credits work? back to top

A: When you use your CITGO Rewards Card for fuel purchases at CITGO stations, you will earn 10-cents on every gallon in fuel statement credits for the first 3 months from the date your account is opened. Earn 5-cents on every gallon in fuel statement credits after the first 3 months. Subject to credit approval. See CITGO Rewards Card Program Rewards Terms for details.

Miscellaneous  back to top

Q: What if I forget my User ID? back to top

A: From the login page, click on Look up User ID.

Q: What should I do if I forget my eService password? back to top

A: Click Forgot Password.

Site Security  back to top

Q: Is my information safe?

A: Yes. Information about your account, credit application and other sensitive information are being encrypted. The reason the padlock icon provided on your browser may not appear locked (symbolizing an encrypted session) is because multiple frames are used to display information on your computer. The graphical header and navigation bar across the top of your screen is one frame. The selections that appear on the left are another frame. The main portion of the site appears in the remaining frame. Frames that display general information about the site, such as the navigation bar across the top of your screen, are not encrypted. However, any screen that displays or requests information about your account, user name, password, application or other sensitive information is encrypted.

Q: What is SSL? back to top

A: SSL is an abbreviation for Secured Socket Layer. SSL technology secretly encodes (or encrypts) information as it is being sent over the Internet between your computer and SYNCB's systems. This encryption technology is designed to ensure that account information travels securely over the Internet and remains confidential.

Q: What is a "secure session" and how does it help keep my information safe?back to top

A: During a secure SSL (Secured Socket Layer) session, data traveling between your computer and SYNCB's systems is secured using encryption technology. This SSL technology secretly encodes information about you to create a private conversation that only your computer and SYNCB's systems can understand.

Q: What should I do when I have finished viewing my account information?back to top

A: When you have finished using a secure area, make sure you log out and then close/exit the Internet browser software (e.g., Netscape, Internet Explorer, AOL). This will decrease the possibility of anyone viewing confidential account information.

Q: What should I do if I am using a "public" computer?back to top

A: If you use a computer that others also work on and you are uncomfortable that they may view "cached" pages after you have left the station, you should close/exit the Internet browser software (e.g., Netscape, Internet Explorer, AOL) before leaving. This will decrease the possibility of anyone viewing confidential account information.

Q: How can I tell when my connection is secure?back to top

A: To confirm that information about you is encrypted perform the following three steps: 1. Place your cursor on an area of screen where confidential information is being displayed
2.
  a. With an Internet Explorer browser, right-click, select 'Properties'.
  b. With a Netscape browser, right-click, select 'View' | 'Frame Info' OR select 'View' | 'Page Frame Info' from the browser menu bar.
  c. For Macintosh users, Ctrl-click, select 'New Window with this Frame' OR select 'View' | 'Page Info' from the browser menu bar
3. Check the web address that you have accessed. If you are in a secure area, the address will appear as https://www. The "s" at the end of "https" means that you have accessed a secure server.



Contact Us  back to top

CITGO Rewards Card Customer Service   back to top

Phone Number

1-855-598-4879
(Customer Service hours are 24/7)

For Hearing or Speech disabilities use a TRS.

Send a Secure eMail

and click "Contact Us" link located at the top right of the page. Under "Contact Us," click "My Messages"

For Hearing or Speech disabilities use a TRS.

Address
Synchrony Bank
Attn: CITGO Rewards Card Services
PO Box 965004
Orlando, FL 32896-5004

Payment by Mail
Make Checks Payable to: "Synchrony Bank"

Synchrony Bank
Attn: CITGO Rewards Card Services
PLCC
PO Box 530938
Atlanta, GA 30353-0938

Street Address for Overnight Payments
Synchrony Bank
Attn: CITGO Overnight Payment
485 Lake Mirror Road
Atlanta, GA 30349-6057


CITGO Rewards® Card is issued by Synchrony Bank ("SYNCB") and is not an obligation of CITGO Petroleum Corporation.
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