AEO, Inc. Credit Card Online Access
 
AE Credit Card
 
 
Frequently Asked Questions
AEO, Inc. Credit Card Advantages

What are the advantages of having an AEO, Inc. Credit Card?

Security Information
Am I on a secure site even if the padlock on my browser is not locked?
What is SSL?
What is a "secure session" and how does it help keep my information safe?
What should I do when I have finished viewing my account information?
What should I do if I am using a "public" computer?
How can I tell when my connectPaymentsion is secure?

Payments

What should I do if a payment I sent has not been posted?
How can I inform you of a recent payment I made or will be making?
What methods of payment can I use to pay my bill?
Where do I send my payments?
Can I make payments at an AEO, Inc. store?
Can I make payments online?
Can I make a recurring payment online?
What information will I need to make an online payment?
Where can I find my checking account number and bank routing number?
What amount(s) can I pay online?
Can I make a payment immediately after enrolling?
How long does it take for an online payment to post to my account?
How can I find the status of my online payment?
Can I stop an online payment?
Can I get my payment due date changed?
Payment posted on my account was in error

Download to Quicken or Money

How can I download account transactions to my personal computer?
What software can I download transactions to?

Technical Help

Browser Requirements
Compatible Browsers
Are there any scheduled times when the online Credit Center is unavailable?

Web Page Issues

What should I do when I am having trouble viewing my account information on the screen?
Login Questions
How do I sign-up for online credit services?
Why do I need to enter personal information on the Registration page?
Is the information that I enter secure?
What information will I need to register for online account access?
What should I do if I forget my password?

Updating Personal Information

How do I update my mail address,email address and/or phone number?
Legal Name Change

Credit

Credit Balance Refund
Credit Bureau Questions/Disputes
How do I increase my available credit online?

Authorized Users

What is an authorized user?
How do I add an authorized user to my account?
How do I remove an authorized user from my account?

Granting Account Access

How do I give someone permission to discuss information about my account?

Interest Charges and Late Fees

How can I avoid interest charges?
How can I avoid late payment fees?

Replacement Cards

What should I do if my credit card has been lost or stolen?
What should I do if my credit card has been damaged or misplaced?
What should I do if I have not received my replacement card?

Account Activity

How do I obtain proof of purchase documentation?
How do I view and print my past account activity?
Can I get information about purchases that I have made under any credit promotions?

Card Security

What is the cost of this program?
What if I have a zero balance on my account or if I pay off the balance each month?
Is this an insurance program?
Who offers this program?
When does my coverage begin?
How do I end protection?
Are there age limitations?
What is the process to submit a benefit against the Card Security program?
How can I enroll in the Card Security Program?

Close Account

What happens if I choose to close my account?

  Contact Us

 

AEO, Inc. Credit Card Advantages
What are the advantages of having an AEO, Inc. Credit Card?

What are the advantages of having an AEO, Inc. Credit Card? (back to top)
There are several benefits of having an AEO, Inc. Credit Card. Some of these benefits include*:
- - 15% off your first AEO, Inc. Credit Card purchase - Earn 4% in Extra Savings for purchases at AEO, Inc., aerie, 77kids, ae.com , aerie.com and 77kids.com - 20% off Birthday Coupon - E-mail address required - Cardholder savings events 4 times a year - Online account access to check your account, and pay your bill electronically * Subject to credit approval. You must use your AEO, Inc. Credit Card to take advantage of these savings. You must be a member of the AEO, Inc. All-Access Pass to get Bonus Credits. AEO, Inc. All-Access benefits are subject to program terms. Only one discount of any type may be used at a time. Discounts are not redeemable for cash, nor are these offers valid toward any previously purchased merchandise or the purchase of charitable items, merchandise certificates and gift cards. Not valid in Canada.

Security Information
Am I on a secure site even if the padlock on my browser is not locked?
What is SSL?
What is a "secure session" and how does it help keep my information safe?
What should I do when I have finished viewing my account information?
What should I do if I am using a "public" computer?
How can I tell when my connection is secure?

 
Am I on a secure site even if the padlock on my browser is not locked?(back to top)
Your account information, credit application and other sensitive information is being encrypted on the AEO, Inc. Credit Card Online Credit Center. An encrypted item is scrambled so that no one between your computer and GE Capital Retail Bank (GECRB) can read the message or the information you entered.

The reason the padlock icon provided on your browser may not appear locked (symbolizing an encrypted session) is because the AEO, Inc. Credit Card Online Credit Center uses multiple frames to display information on your computer. The graphical header and navigation bar across the top of your screen is one frame. The selections that appear on the left are another frame. The main portion of the site appears in the remaining frame. Frames that display general information about the site, such as the navigation bar across the top of your screen, are not encrypted. However, any screen that displays or requests information about your account, user name, password, application and other sensitive information is encrypted.
 
What is SSL?(back to top)
SSL is an abbreviation for Secured Socket Layer. SSL technology secretly encodes (or encrypts) information as it is being sent over the Internet between your computer and GECRB's systems. This encryption technology helps ensure that your account information travels securely over the Internet and remains confidential.
 
What is a "secure session" and how does it help keep my information safe?(back to top)
During a secure SSL (Secured Socket Layer) session, data traveling between your computer and GECRB's systems is secured using encryption technology. This SSL technology secretly encodes your information to create a private conversation that only your computer and GECRB's systems can understand.
 
What should I do when I have finished viewing my account information?(back to top)
When you have finished using a secure area of the Online Credit Center, make sure you close/exit the Internet browser software (e.g., Netscape, Internet Explorer, AOL). This will decrease the possibility of anyone viewing confidential account information.
 
What should I do if I am using a "public" computer?(back to top)
If you use a computer that others also work on and you are uncomfortable that they may view "cached" pages after you have left the station, you should close/exit the internet browser software (e.g., Netscape, Internet Explorer, AOL) before leaving. This will decrease the possibility of anyone viewing confidential account information.
 
How can I tell when my connection is secure?(back to top)

To confirm that your information is encrypted perform the following three steps:
1. Place your cursor on an area of screen where confidential information is being displayed.

2a. With an Internet Explorer browser, right-click, select 'Properties.'
2b. With a Netscape browser, right-click, select 'View Frame Info' or select 'View' | 'Page Frame Info' from the browser menu bar.
2c. For Macintosh users, Ctrl-click, select 'New Window with this Frame' OR select 'View' | 'Page Info' from the browser menu bar.

3. Check the web address that you have accessed. If you are in a secure area, the address will appear as  https://www. Notice the "s" in the address. This means that you have accessed a secure server.

 

Payments (back to top)
What should I do if my payment has not been posted?
How can I inform you of a recent payment I made or will be making?
What methods of payment can I use to pay my bill?
Where do I send my payments?
Can I make payments at an AEO, Inc. store?
Can I make payments online?
Can I make a recurring payment online?
What information will I need to make an online payment?
Where can I find my checking account number and bank routing number?
What amount(s) can I pay online?
Can I make a payment immediately after enrolling?
How long does it take for an online payment to post to my account?
How can I find the status of my online payment?
Can I stop an online payment?
Can I get my payment due date changed?
Payment posted on my account was in error

 
What should I do if my payment has not been posted? (back to top)

You can notify us of a payment that has not been credited online! Simply return to the Account Summary page and click the Payment Not Credited link.

 
How can I inform you of a recent payment I made or will be making? (back to top)
You can inform us about the payment you sent or will be sending online by clicking the Payment Sent / Sending link.
 
What methods of payment can I use to pay my bill?(back to top)
We accept checks drawn on US financial institutions and money orders. We accept payments over the phone for a fee by calling AEO, Inc. Credit Card customer service at 800-843-0875. We also accept electronic payments through banks and online service providers.
 
Where do I send my payments?(back to top)
You can send your payments to the following address:
AEO, Inc. Credit Card Services
P.O. Box 530942
Atlanta, GA 30353-0942
Make checks payable to: AEO, Inc. Credit Card
 
Can I make payments at an AEO, Inc. store? (back to top)
No, AEO, Inc. Credit Card stores do not accept payments for the AEO, Inc. Credit Card.
 
Can I make payments online? (back to top)
Yes. For your convenience, you can make your AEO, Inc. Credit Card payment online by clicking "Pay Online": or you can pay your AEO, Inc. Credit Card bill online using your bank or an online service provider.
 
Can I make a recurring payment online? (back to top)
No. At this time, our online payment service cannot accept recurring payments.
 
What information will I need to make an online payment? (back to top)
You need to have a valid checking account from a U.S. financial institution drawn on U.S. funds and the following information:
Bank routing number Checking account number
 
Where can I find my checking account number and bank routing number? (back to top)
You can find this information on the bottom of your check.
 
What amount(s) can I pay online? (back to top)
You may choose one of the following four options:
1.) Total Minimum Payment Due - amount you must pay in order to avoid a late payment fee
2.) Last Statement Balance - balance reflected in your previous statement (previous balance minus payments and adjustments plus transactions and interest charges)
3.) Current Balance - all transactions since your last statement
4.) Other - any amount up to your current balance
 
Can I make a payment immediately after enrolling? (back to top)
Yes. You can make a payment immediately provided it is not greater than your current balance.
 
How long does it take for an online payment to post to my account? (back to top)
An online payment will post to your account one day from the day you initiate your payment, if you initiate your payment online by 11:59pm ET.
 
How can I find the status of my online payment? (back to top)
To find out the status of your online payment, click "Pay Online".
 
Can I stop an online payment? (back to top)
Yes, but only if your online payment is pending or has not been processed.
 
Can I get my payment due date changed? (back to top)
At this time, our billing process is unable to accommodate changes to the due date assigned to individual accounts. The specific due dates assigned helps us to provide you with the highest level of service when processing your monthly billing statement. Please accept our apology for any inconvenience caused by this matter.
 
Payment posted on my account was in error (back to top)
If your statement shows that your payment was received, but it is for a different amount than you sent, please accept our apology for any inconvenience caused by this matter. In order to correct any difference in the amount that should have been credited, please send bank verification to the following address:
AEO, Inc. Credit Card Services
PO Box 965006
Orlando, FL 32896-5006
The verification should show the difference charged to your account. Upon receipt of this information, we will give this matter our immediate attention.
 
 

Download to Quicken or Money (back to top)
How can I download account transactions to my personal computer?
What software can I download transactions to?

How can I download account transactions to my personal computer?(back to top)
You can download account transactions to your personal computer by clicking Download to Quicken or Money.
 
What software can I download transactions to?(back to top)
You can download account transactions to Quicken, QuickBooks, Microsoft Money and Microsoft Excel.
 

Tech Help
Browser Requirements
Compatible Browsers
Are there any scheduled times when the Online Credit Center is unavailable?

 
Browser Requirements (back to top)
To login to the Online Credit Center, you need a browser which is 128 bit SSL-compliant. You will notice an unbroken key or lock at the bottom of the page.
 
Compatible Browsers (back to top)
We recommend using Explorer 4.0 or higher or an Internet Explorer compatible browser. For AOL users, use either the 5.0 or 6.0 AOL client for PCs.
 
Are there any scheduled times when the Online Credit Center is unavailable? (back to top)
Our web server may be down for maintenance purposes daily between midnight and 6 AM EST.
 

Web Page Issues (back to top)
What should I do when I am having trouble viewing my account information on the screen?

What should I do when I am having trouble viewing my account information on the screen?(back to top)
Please contact our AEO, Inc. Credit Card customer service department and notify them of any problems that you are having in viewing account information by calling (800) 843-0875, Monday through Sunday 8 AM to midnight Eastern Time.
 

Login Questions (back to top)
How do I sign-up for online credit services?
Why do I need to enter personal information on the Registration page?
Is the information that I enter secure?
What information will I need to register for online account access?
What should I do if I forget my password?
 
How do I sign-up for online credit services? (back to top)
You may sign up for online credit services by clicking "Registration". You will be required to complete the online registration form before being granted access.
 
Why do I need to enter personal information on the Registration page? (back to top)
We require you to provide us personal information to login to ensure that your account is protected from unauthorized access.
 
Is the information that I enter secure? (back to top)
Yes, we use SSL encryption, an industry standard, to help protect your account information from unauthorized access. When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.
 
What information will I need to register for online account access?(back to top)
You will need the following information in order to register:
Your Credit Card
Mother's Maiden Name
Date of Birth
Last 4 digits of Social Security Number
Email Address
 
 
What should I do if I forget my password? (back to top)
Choose the "Reset Password" link on the main menu page.
 

Updating Personal Information (back to top)
How do I update my mail address,email address and/or phone number?
Legal Name Change
 
How do I update my mail address,email address and/or phone number? (back to top)
Login to your account and select "Update Personal Information". This service may not be available to all cardholders.
 
Legal Name Change (back to top)
Please mail a copy of the legal documents to the following address, in order to process your request:

AEO, Inc. Credit Card Services
PO Box 965004
Orlando, FL 32896-5004
 

Credit (back to top)
Credit Balance Refund
Credit Bureau Questions/Disputes
How do I increase my available credit online?

"Credit Balance Refund"(back to top)
You can request a credit balance refund online by clicking the "Credit Balance Refund" link.
 
Credit Bureau Questions/Disputes (back to top)

If you believe that we have reported inaccurate information about you to a consumer reporting agency, please write to us at the following address:

AEO, Inc. Credit Card Services
PO Box 965003
Orlando, FL 32896-5003

In doing so, please identify the inaccurate information and tell us why you believe it is incorrect. If you have a copy of the credit report that includes the inaccurate information, please send a copy of that report to us as well.

 
How do I increase my available credit online? (back to top)
You can request an increase to your available credit online by clicking the Credit Limit Increase link.Please be advised that your application for an increase is not considered received until you click the Submit Application button.
 

Credit Line (back to top)

Available Credit Changes

Available Credit Changes
You will soon be able to request this on line! Until then please call us at (888) 964-4739, Monday through Saturday 8 AM to Midnight, and Sunday 10 AM to 10 PM Eastern Time.
 

Authorized Users (back to top)
What is an authorized user?
How do I add an authorized user to my account?
How do I remove an authorized user from my account?
 
What is an authorized user? (back to top)
An authorized user is anyone whom the primary account holder has authorized to make purchases and is listed on the account as an authorized user. An authorized user cannot close the account, request account information or make changes to the account. The primary user is responsible for any charges that the authorized user makes on his/her account.
 
How do I add an authorized user to my account? (back to top)

In order to add an authorized user to your account, click the "Add Authorized User" link.

 
How do I remove an authorized user from my account? (back to top)
You can can remove a user from your account by calling AEO, Inc. Credit Card customer service at (800) 843-0875. At your request, we will remove the name of any authorized user (s) from your account. To ensure that this person makes no purchases, it will be necessary for you to retrieve the card in their possession. Please note that the primary cardholder is responsible for all charges made by the authorized user. If you are concerned that the former authorized user will continue to make purchases, please call (800) 843-0875, Monday through Sunday 8 AM to Midnight Eastern time so we can close your account and issue a new account number.
 

Granting Account Access (back to top)
How do I give someone permission to discuss information about my account?

How do I give someone permission to discuss information about my account? (back to top)
Complete and sign the online form and mail to:
American Eagle Outfitters
PO Box 965004
Orlando, FL 32896-5004
By completing this form, the primary cardholder is granting permission to someone else to discuss information about his/her By completing this form, the primary cardholder is granting permission to someone else to discuss information about his/her account, provide direction concerning the account, and allow GE Capital Retail Bank to accept payments (including over the phone) to this account. Granting permission through this form, does not authorize this person to make any purchases or charges on the account unless that person is an authorized user and has an AEO, Inc. Credit Card or AEO,Inc. Extra Credit Card.
 

Interest Charges and Late Fees (back to top)
How can I avoid interest charges?
How can I avoid late payment fees?
 
How can I avoid interest charges? (back to top)
If there is no previous balance for the billing period or the sum of your payments and credits for the billing period is at least equal to the previous balance, new purchases and other charges will not incur an interest charge in the billing period when they are made or if they are paid within 26 days of the billing date shown on your statement.
 
How can I avoid late payment fees? (back to top)
You will not be charged a late payment fee if we receive at least the minimum payment by the payment due date shown on your statement.
 

Replacement Cards (back to top)
What should I do if my credit card has been lost or stolen?
What should I do if my credit card has been damaged or misplaced?
What should I do if I have not received my replacement card?

What should I do if my credit card has been lost or stolen? (back to top)

You can report your card lost or stolen online!  Simply return to the Account Summary page and click the Report Card Lost or Stolen link.  Please review your account for any purchases you did not make.  If you see any unauthorized charges please call our AEO, Inc. Credit Card customer service department at (800) 843-0875, Monday through Saturday 8 AM to Midnight, and Sunday 10 AM to 10 PM Eastern Time.

 
What should I do if my credit card has been damaged or misplaced? (back to top)
You can report your card damaged or misplaced online!  Simply return to the Account Summary page and click the Replacement Card Request link.  Please review your account for any purchases you did not make.  If you see any unauthorized charges please call our AEO, Inc. Credit Card customer service department at (800) 843-0875, Monday through Saturday 8 AM to Midnight, and Sunday 10 AM to 10 PM Eastern Time.
 
What should I do if my credit card has not been received? (back to top)
You can notify us online!  Simply return to the Account Summary page and click the Card Not Received link.  Please review your account for any purchases you did not make.  If you see any unauthorized charges please call our AEO, Inc. Credit Card customer service department at (800) 843-0875, Monday through Saturday 8 AM to Midnight, and Sunday 10 AM to 10 PM Eastern Time.
 

Account Activity (back to top)
How do I obtain proof of purchase documentation?
How do I view and print my past account activity?

How do I obtain proof of purchase documentation? (back to top)
You may view and print a proof of purchase form online for purchases made within the last 6 months. The form will include the date of purchase, purchase description, amount of purchase, reference numbers and store address.
 
How do I view and print my past account activity? (back to top)
You may view and print a listing of the last 6 months of activity on your account. This includes purchases, payments, returns and interest charges. Please click here to review the last six-months activity for your account.
 
 

Card Security (back to top)
What is the cost of this program ?
What if I have a zero balance on my account or if I pay off the balance each month?
Is this an insurance program?
Who offers this program?
When does my coverage begin?
How do I end protection?
Are there age limitations?
What is the process to submit a benefit against the Card Security program?
How can I enroll in the Card Security Program?

What is the cost of this program? (back to top)
The fee for the Card Security Program is one dollar sixty six cents ($1.66) per one hundred dollars ($100) of your monthly ending balance. Each month, the cost is billed to your account, so there is no extra bill or check to write. And best of all, you are only charged for the protection when you have a balance or purchases on your statement.
 
What if I have a zero balance on my account or if I pay off the balance each month?(back to top)
The program does protect your account during the time you do have a balance. Therefore, even if you pay in full each month, you will have a monthly fee. However, any months in which you have no balance or purchases on your account, you will not be charged a monthly fee for the program.
 
Is this an insurance program? (back to top)
No, it is not insurance. The Card Security program is an optional debt cancellation product covering your GE Capital Retail Bank Credit Card Agreement. It provides you with debt relief by canceling your outstanding Account balance, up to $10,000 upon the occurrence of a covered event.
 
Who offers this program?(back to top)
GE Capital Retail Bank is offering this optional product. This is a debt cancellation product that can provide debt relief on your Account in certain times of financial difficulty. Please know your enrollment is not required for obtaining or maintaining credit.
 
When does my coverage begin?(back to top)
Your enrollment is processed immediately subject to your eligibility. Please remember there are waiting periods for some benefits and to check the Summary of Terms for details.
 
How do I terminate/cancel/end protection?(back to top)
You may terminate your enrollment over the phone or by mail at any time. Please call toll free at 1-800-815-4051 or write to Card Security, P.O. Box 39, Roswell, GA 30077-0039. . If within 90 days of enrollment, you decide the program is not right for you, simply call our toll-free number to cancel and any fees charged to your account will be fully credited.
 
Are there age limitations? (back to top)
There are no age limitations with this program.
 
What is the process to submit a benefit against the Card Security program? (back to top)
You may obtain a form to request debt cancellation by calling toll free at 1-800-815-4051 or by writing to Card Security, P.O. Box 39, Roswell, GA 30077-0039.
 
How can I enroll in the Card Security Program? (back to top)
You may enroll in the Card Security Program by completing the online enrollment form or by calling toll-free at 1-866-323-7649.
 

Close Account (back to top)
What happens if I choose to close my account?

What happens if I choose to close my account? (back to top)
You are a valued customer and we hope you will choose not to close your account. At your request, we will close your account and report your decision to the credit reporting agencies as 'closed by customer request'. Remember that you are still responsible for any remaining balance on the account.
 

Contact Us (back to top)
AEO, Inc. Credit Card Customer Service/Account Information (back to top)
For Questions regarding AEO, Inc. Credit Card Customer Service or Account Information, please call our AEO, Inc. Credit Card customer service department at (800) 843-0875, Monday through Saturday 8 AM to Midnight, and Sunday 10 AM to 10 PM Eastern Time.