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jcp.com | FAQs
JCPenney Online Credit Center.
Welcome
User ID
Your user name can be the 8 character name you selected or your email address. If you do not remember your user name, use the Forgot User Name? link below the password field.
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Lookup User ID
Where do I enter my Password?
To protect your security, we ask for only your User ID to initiate access to your account. Then we show you the Personalized Image you selected before asking you to enter your Password. We do this to help prevent phishing, and to ensure your confidence that you have accessed the correct website for your account.
First Time Users: Register Here
Please note that your User Name is case sensitive.
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