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We've listed out below some of our most frequently asked questions to help you use your Dillard's Card and better manage your account. You'll find answers to questions regarding:
 
Your Dillard's Credit Card
  • The Online Credit Center 
  • Account Information and Requests
  • Rewards Information
  • Online Bill Payment
  • Payments
  • Statements
  • Password Issues
  • Browser, Security Questions
  • Contact Us
    Your Dillard's American Express® Card1
  • The Online Credit Center 
  • Rewards Information
  • Account Information and Requests
  • Online Bill Payment
  • Payments
  • Statements
  • Password Issues
  • Browser, Security Questions
  • Contact Us

  • Your Dillard's Credit Card
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    Q. How do I apply for a Dillardís Credit Card?

    A. Applying for the Dillardís Credit Card is easy. You may apply in any of the nationwide Dillardís stores. For the store nearest you, click here. You can also apply online by clicking here.

    If approved, you can begin shopping immediately on www.dillards.com or at your favorite Dillardís store and start earning rewards.


    Q. Where can I use my Dillard's Credit Card?


    A. You can use your Dillard's Credit Card at all Dillard's Stores, Dillard's catalog, and online at www.dillards.com


    Q. Do I need to call to activate my card before I use it?


    A. Yes. For your security, your new credit card will not be active when you receive it in the mail. Please call to activate your card before using it. A sticker will be on your card that has the correct toll free number to call to activate your card.


    Q. I applied online and was approved. How long do I have to wait until I receive my card?


    A. Once you've been approved for a Dillard's Credit Card, it will take 7-10 business days before you receive your new card in the mail. If you don't receive your card in the mail within 10 business days, please contact the Dillard's credit center at 1-800-643-8278


    Q. I did not get an immediate response to my online credit application. What happens next?


    A. If you did not receive an immediate response to your online credit application, you will receive correspondence from us via mail in 7-10 business days.


    The Online Credit Center
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    Q. How do I log into the Dillard's Online Credit Center?

    A. You must have a Dillard's Shopper ID to log in to our online Credit Center. If you do not have a Dillard's Shopper ID, select the My Shopper ID link in the top right hand corner of the page.


    Q. How do I add my Dillard's Credit Card account in eService?


    A. After you have logged into the Online Credit Center with your shopper ID, you'll arrive at the eService Welcome page where you will have the option to Add an Account to Your Profile. Type the account number you wish to add in the Open Box and click Submit. You will be asked questions about your account to complete the enrollment process.


    Q. What account information is available online?


    A. After you log in, you will have access to the following account information:

    • Account Summary - Gives you an overview of your account including: current balance, credit line, available credit, amount currently due, last statement date and amount, last sale date and amount and last payment date and amount.
    • Recent Activity - Lets you view a list of your current transactions, the activity that will appear on your next statement.
    • 3-Month History - Provides a summary of your transactions for your past three billing periods.

    Q. What are e-Services?


    A. E-Services are online services that let you make secure inquiries about your Dillard's Credit Card account. You need to provide some personal information to log-in to ensure that your account is protected from unauthorized access. You can currently take advantage of the following online functionality:

    • Notify us of a payment you recently sent or will be sending.
    • Request an additional Card.
    • Request a copy of historical information
    • View purchase details.
    • Make a payment.
    • Request a credit line increase.
    • Update your personal account information.
    • Download your account activity.
    • Record your privacy preference.

    Rewards Information
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    Q.How do I earn Reward points? 

    A. By using your Dillardís Credit Card when you shop at Dillardís, you will earn one Reward point for every $1 of net purchases made. If you reach Elite status, you will earn two Reward points for every $1 of net purchases made with your Dillardís Credit Card through the end of 2007.


    Q. How can I use my Reward points?


    A. Points are accumulated and used towards Dillard's Reward Certificates. Earn 1,000 points in a calendar year and receive a $10 Dillard's Reward Certificate good towards your next in-store purchase when you use your Dillard's Credit Card.


    Q. How do I become an Elite Member?


    A. You qualify for Elite Member status when you spend $2000 in a calendar year, minus returns and adjustments, using your Dillard's Credit Card. Once you qualify for Elite Member status, you will receive a $10 Reward Certificate every 1,000 points earned.


    Q. How do I redeem my Reward Certificate(s)?


    A. Present your Dillard's Reward Certificates(s) at any Dillard's register when making a purchase using your Dillard's Credit Card. Certificates are only valid for in-store purchases greater than or equal to the value of the Reward Certificate(s). Please note the expiration date on the front of your certificate.


    Q. Can I use my Reward certificate to pay my bill?


    A. Reward certificates can only be used to purchase merchandise in Dillard's stores equal to or greater than the amount of the Rewards certificate.


    Q. Where can I find more information on the Dillard's Rewards program?


    A. Please see your cardholder agreement for the terms and conditions of the Dillard's Rewards program, or call one of our customer service agents at 1-800-643-8278.


    Account Information and Requests
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    Q. How can I check my account balance? 

    A. You can view the account balance as of your last statement date by selecting "Account Summary" from the Online Credit Center main menu. After you log-in to the Online Credit Center, you can view your balance and other account information.


    Q. How can I request a Credit Balance Refund?


    A. If you have a question regarding a credit balance on your account please contact Dillard's Credit Services at 1-800-643-8278. You may also request a credit balance refund via email using the Online Message Center link in the left hand menu under Account Services.


    Q. How do I update my e-mail address, mail address and/or phone number?


    A. Log-in to your account and on the account summary page and select Update Personal Information in the left navigation bar. For your security, this service may not be available to all cardholders.


    Q. How do I advise you of a legal name change?


    A. To expedite your request to change the name on the account, we will require a copy of the legal document which confirms the change. Please be sure to send only a copy of the document, not the original, as we do not return the document. Once we receive the supporting document, we will complete the requested name change. Please send correspondence to:

    Dillard's Credit Services
    C/O GECRB
    P.O. Box 981430
    El Paso, TX 79998-1430


    Q. How can I request a Credit Line Increase?


    A. You may request a credit line increase by clicking the Credit Line Increase Request link inside the Online Credit Center.


    Q. How can I request a Credit Line Decrease?


    A. If you are a Dillardís Credit Cardholder, in order to request a credit line decrease, please contact Dillardís Credit Services at 1-800-643-8278.


    Q. How do I report my Dillardís Credit Card lost or stolen?


    A. Please call Dillard's Credit Services immediately at 1-800-643-8278 and say ďreport lost/stolenĒ.


    Q. How do I dispute a charge?


    A. A dispute form is available within the Online Credit Center by selecting Dispute a Charge. Please print and complete the dispute form with the information about the charge in question. Then, mail in the completed form to the address listed on the document.


    Q. I have more than one Dillard's credit Card account. Can I access all of my accounts online?


    A. Yes.In order to access your accounts, they must all be added to your unique Shopper ID. After you have logged into the Online Credit Center with your shopper ID, you'll arrive at the eService Welcome page where you will have the option to Add an Account to Your Profile. Type the account number you wish to add in the Open Box and click Submit. You will be asked questions about your account to complete the enrollment process. Once each account has been added, you can manage them by choosing the account you wish to view from the drop down menu on the eService Welcome Page.


    Q. Why are my transactions hyperlinked (or underlined)?


    A. Each Dillard's transaction on your statement has greater detail beneath the hyperlink. By clicking on the link, you will find additional detailed information about that transaction such as the transaction description, the transaction date, the date the transaction posted to your account and the transaction reference number.


    Online Bill Payment
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    Q. Can I make a payment online?  

    A. Yes! For your convenience, click Make a Payment Online after you have logged-in to the Online Credit Center.


    Q. Can I make a recurring payment online?


    A. No. At this time, our online payment service cannot accept recurring payments.


    Q. How many e-payments am I allowed to make in a certain period?


    A. You can make one e-payment per day and two e-payments per billing cycle.


    Q. Can I schedule an online payment in advance?


    A. Yes. You are allowed to schedule a future payment up to 90 days in advance of when you select the payment to post to your account.


    Q. What information will I need to pay my bill through the Online Credit Center?


    A. You need to have a valid checking account from a U.S. financial institution and the following information:

    • Bank name
    • Checking account number
    • Bank routing number

    Q. Where can I find my checking account number and bank routing number?


    A. You can find this information at the bottom of your check. Image of Check


    Q. What amount(s) can I pay using e-Payment?


    A. You may choose one of the following four options:

    • Total Minimum Payment Due Ė amount you must pay in order to avoid a late payment fee
    • Last Statement Balance Ė balance reflected in your previous statement (previous balance minus payments and adjustments, plus transactions and interest charges)
    • Current Balance Ė all transactions since your last statement
    • Other Ė any amount up to your current balance

    Q. Is there a minimum amount I need to pay when I make an online payment?


    A. We may require payment to be at least $1.00 if you are making your payment online.


    Q. Can I make a payment immediately after enrolling?


    A. Yes. You can make a payment as long as it is not greater than your current balance.


    Q. Will I be assigned a payment confirmation number for my records?


    A. Yes. A payment confirmation page will display after you have made your payment. This page will list a payment confirmation number, date of payment and time of payment that can be printed for your records.


    Q. How can I find the status of my online payment?


    A. You can find the status of your online payments by clicking on Make a Payment Online after you have logged in to the Online Credit Center.


    Q. How long does it take for an online payment to post to my account?


    A. Your online payments will be applied to your account in 2 days, but the date of payment will be reflective of the date you made the payment. For example: If you make a payment on Monday, March 28, that payment will be viewable by Thursday March 30. Payments should be submitted at least 2 days before the date you want the payment to post to the account. Payments should be made according to the terms of your Dillard's Credit Card account. GE Capital Retail Bank and Dillard's are not responsible for payment delays if the website is not available.


    Q. Can I cancel a payment that I made online?


    A. Yes. If the reference ID for the payments shows that it is still in Ďscheduled' status, then you may still cancel the payment. You cannot cancel an online payment if it is in the pending status or has already been processed.


    Q. I did not receive online confirmation for my payment, what should I do?


    A. Please check your personal checking account to see if the payment was debited. Also, please check your online account in two business days to make sure the payment posted to your account.


    Q. How do I update my bank account information?


    A. Once you have signed into the Dillard's Online Credit Center with your Shopper ID, select the 'Make a Payment Online' link and then choose the option to add/delete bank information. If you need to modify a bank account already listed, please delete it from your profile and then re-add it with the correct detailed information.


    Q. Can I make multiple payments online from one account?


    A. At this time, we do not process multiple payments from one account. You may make a payment to each one of your accounts by clicking on the 'Back to the Account List' link, selecting a different account from your list, and applying the amount that you would like to pay on that particular account.


    Payments
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    Q. How can I pay my bill? 

    A. You may pay your bill by mail, at any Dillard's store, over the phone by calling customer service at 1-800-643-8278, or online through the Dillard's Online Credit Center. For more information about online payments, click here. If there is a fee associated with payments made over the phone, the customer service agent will inform you before processing.


    Q. Can I still mail in my payment even if I periodically pay online?


    A. Yes. Please mail check or money order to the following address:

    Dillard's
    P. O. Box 960012
    Orlando, FL 32896-0012
    Also, please include your account number on your check.


    Q. What should I do if my payment has not been posted?


    A. If your payment was made by mail, please allow 7-10 days from the mailing date for your payment to be processed.
    If your check has been cashed and it is not showing as posted, please contact the Dillard's Credit Center at 1-800-643-8278.


    Statements
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    Q. How do I view my current statement online? 

    A. You can view your current Dillardís Credit Card statement by signing in with your Shopper ID on our Home Page. Click Credit Card Services and then click Online Access to Your Dillard's Account. Select View Billing Statement for your most recent statement


    Q. How many statements can I view online?


    A. You can view up to six (6) of your most recent statements. At first, your account may only include your last month's statement. We will add a new statement each month thereafter, maintaining your most recent six statements for your convenience.


    Q. How do I view my prior months' statements?


    A. After you log-in to the Online Credit Center, select the desired statement date from the pull-down list that appears on the "Statement Detail" or "Statement Summary" page. From there, click on Credit Card Services then Online Access to Your Dillard's Account.


    Q. How can I download transactions to my personal computer?


    A. You can download account transactions to your personal computer by clicking the ĎDownload Select Software to Quicken, Money, Excel' link after you have logged-in to the Online Credit Center


    Q. What software can I download transactions to?


    A. You can download account transactions to Quicken, QuickBooks, Microsoft Money, QIF, and CSV, including Microsoft Excel.


    Q. When will my statement be available online?


    A. Your statement will be available online two days after your account billing date.


    Q. Will I still receive a printed statement even if I view my statement online?


    A. Yes. You will continue to receive your paper statement in the mail.


    Q. What should I do if I think my statement is incorrect?


    A. You may either call us at 1-800-643-8278 to discuss questions about your statement. Or to preserve your rights in a billing dispute, you may send us questions about your statement via email using the Online Message Center link or send us a letter. Please go to the How do I dispute a charge question for a full explanation of questioning charges or payments on your statement.


    Q. Can I view my statement in a language other than English?


    A. No. At this time, online statements are only available in English.


    Shopper ID, Password Information
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    Q. How do I register for a Shopper ID? 

    A. Click on the My Shopper ID link in the top right-hand corner of the screen. From there, select the option for Forgot Your Shopper ID or Password and follow the instructions provided.


    Q. What if I forget my Shopper ID or password?


    A. You can reset your password by clicking on My Shopper ID in the top right-hand corner of the screen. From there, click on Forgot Your Shopper ID or Password and follow the instructions provided.


    Q. Can I change my Shopper ID password?


    A. Yes. Click on the My Shopper ID link in the top right-hand corner of the screen. From there, select the option for Forgot Your Shopper ID or Password and follow the instructions provided.


    Browser, Security Questions
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    Q. What steps does Dillard's and Dillard's Credit Services take to ensure this service is secure? 

    A. Dillard's is committed to providing a secure Internet service through the use of security and encryption technology. When you interact with Dillard's on this secure site, all the information is encrypted or encoded.


    Q. Browser Requirements:


    A. To log-in to the Dillard's Online Credit Center, you need a browser which is SSL-compliant and has a "secure mode". When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.


    Q. Compatible Browsers:


    A. We recommend using Netscape Navigator / Communicator 4.5 or higher, Microsoft Internet Explorer 4.0 or higher, or AOL version 4.0 or higher. If you are accessing our site with a browser other than those recommended above, you may not be able to log-in or view your account information.


    Q. Is the information that I enter secure?


    A. Dillard's Credit Services uses SSL encryption, an industry standard to protect your account information from unauthorized access. When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.


    Q. What is a secure page?


    A. A secure page is any Web document sent from a server to a browser in an encrypted form that is intended to be unreadable by anything or any person apart from the server and browser in question.


    Contact Us
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    Q. How do I contact Dillardís Credit Card Services by phone? 

    A. The following is a list of phone numbers for contacting Dillard's Credit Card Services:

      Customer Service

      1-800-643-8278 English
      1-800-297-1808 Espanol (U.S.)
      001-800-297-1808 Espanol (MEX)
      1-800-547-6296 TDD

      Report a credit card lost/stolen

      1-800-643-8278 and say "report lost/stolen"

      Technical assistance with the website

      1-800-643-8278

    Q. How do I contact Dillardís Credit Card Services by mail?


    A. For general, Dillardís Credit Card correspondence and inquiries, please use the following address:

    Dillard's
    PO BOX 981430
    EL PASO, TX 79998-1430


    Q. Where do I send my Dillardís Credit Card Payment?


    A. Please use the address listed below to mail your payment. Also, please write your account number on your check or money order made payable to Dillard's.

    Dillard's
    P.O. Box 960012
    Orlando, FL 32896-0012


    Q. How do I contact Dillardís Credit Card Services by e-mail?


    A. You can send us your inquiry via E-mail by selecting the Online Message Center link in the left-hand menu under the Account Services selection. All information entered through Online Message Center is secure.


    Your Dillard's American Express Card
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    Q. How do I apply for a Dillardís American Express Card? 

    A. Applying for the Dillardís American Express Card is easy. You can apply in any of the nationwide Dillardís stores. For the store nearest you, click here. You can also apply online by clicking here.

    If approved, you can begin shopping immediately at www.dillards.com or at your favorite Dillardís store and start earning rewards.


    Q. Where can I use my Dillard's American Express Card?


    A. You can use you Dillard's American Express Card at all Dillard's Stores, Dillard's catalog and online at www.dillards.com. Your can also use your Card everywhere American Express is welcome.


    Q. Do I need to call to activate my card before I use it?


    A. Yes. For your security, your new Dillard's American Express Card will not be active when you receive it in the mail. Please call to activate your Card before using it. When calling to activate your new Card, use the toll-free number that appears on the sticker attached to your new Card.


    Q. Can I use my Dillard's American Express Card at an ATM?


    A. Yes, you can withdraw cash from one over 600,000 ATMs worldwide. Just look for the American Express blue box logo. Click here to find an ATM closest to you. You must have a PIN to use the cash access feature of your Card. To receive a PIN, please call 1-866-834-6294.


    Q. I applied online and was approved. How long do I have to wait until I receive my Card?


    A. Once you've been approved for a Dillard's American Express Card, it will take 7-10 business days before you receive your new Card in the mail. If you don't receive your Card in the mail within 10 business days, please contact the Dillard's credit center at 1-866-834-6294.


    Q. I did not get an immediate response to my online credit application. What happens next?


    A. If you did not receive an immediate response to your online credit application, you will receive correspondence from us via mail in 7-10 business days.


    Q. Is the new Dillardís American Express Card that I see in stores different from what I currently use?


    A. No. The new Dillardís American Express Card offers all the same great benefits and rewards you have come to enjoy. You have probably noticed our new look. If you would like to change your existing Card for the new design, please call customer service at 1-866-834-6294. Currently, we cannot take requests to change Cards on-line.


    The Online Credit Center
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    Q. How do I log into the Dillard's Online Credit Center?

    A. You must have a Dillard's Shopper ID to log in to our online Credit Center. If you do not have a Dillard's Shopper ID, select the My Shopper ID link in the top right hand corner of the page.


    Q. How do I add my Dillard's American Express Card account in eService?


    A. After you have logged into the Online Credit Center with your shopper ID, you'll arrive at the eService Welcome page where you will have the option to Add an Account to Your Profile. Type the account number you wish to add in the Open Box and click Submit. You will be asked questions about your account to complete the enrollment process.


    Q. What account information is available online?


    A. After you log in, you will have access to the following account information:

    • Account Summary - Gives you an overview of your account including: current balance, credit line, available credit, amount currently due, last statement date and amount, last sale date and amount and last payment date and amount.
    • Recent Activity - Lets you view a list of your current transactions, the activity that will appear on your next statement.
    • 3-Month History - Provides a summary of your transactions for your past three billing periods.

    Q. What are e-Services?


    A. E-Services are online services that let you make secure inquiries about your Dillard's American Express Card account. You need to provide some personal information to log-in to ensure that your account is protected from unauthorized access. You can currently take advantage of the following online functionality:

    • Notify us of a payment you recently sent or will be sending.
    • Request an additional Card.
    • Request a copy of historical information
    • View purchase details
    • Make a payment.
    • Update your personal account information
    • Download your account activity
    • Record your privacy preference

    Rewards Information
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    Q. How do I earn Reward points?

    A. By using your Dillardís American Express Card when you shop at Dillardís, you will earn 2 Dillard's Reward points for every $1 spent in net purchases. Earn 1 point for every $1 spent in net purchases made on your Dillardís American Express Card wherever American Express is welcome. Just think of all the new ways to earn points with the Dillard's American Express Card!


    Q. How do I become an Elite Member?


    A. You qualify for Elite Member status when you spend $2000 in a calendar year, minus returns and adjustments, using your Dillard's American Express Card. Once you qualify for Elite Member status, you will receive a $10 Reward Certificate every 1,000 points earned.


    Q. How do I redeem my Reward Certificate(s)?


    A. Present your Dillard's Reward Certificates(s) at any Dillard's register when making a purchase using your Dillard's American Express Card. Certificates are only valid for in-store purchases greater than or equal to the value of the Reward Certificate(s). Please note the expiration date on the front of your certificate.


    Q. Can I use my Reward certificate to pay my bill?


    A. Reward certificates can only be used to purchase merchandise in Dillard's stores equal to or greater than the amount of the Rewards certificate.


    Q. Where can I find more information on the Dillard's Rewards program?


    A. Please see your Cardmember Agreement for the terms and conditions of the Dillard's Rewards program, or call one of our customer service agents at 1-866-834-6294.


    Account Information and Requests
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    Q. How can I check my account balance?

    A. You can view the account balance as of your last statement date by selecting "Account Summary" from the Online Credit Center main menu. After you log-in to the Online Credit Center, you can view your balance and other account information.


    Q. How can I request a Credit Balance Refund?


    A. If you have a question regarding a credit balance on your Dillard's American Express Card account, please contact Dillard's Credit Services at 1-866-834-6294. You may also request a credit balance refund via email using the Online Message Center link in the left hand menu under Account Services.


    Q. How do I update my e-mail address, mail address and/or phone number?


    A. Log-in to your account and on the account summary page and select Update Personal Information in the left navigation bar. For your security, this service may not be available to all Cardmembers.


    Q. How do I advise you of a legal name change?


    A. To expedite your request to change the name on the account, we will require a copy of the legal document which confirms the change. Please be sure to send only a copy of the document, not the original, as we do not return the document. Once we receive the supporting document, we will complete the requested name change. Please send correspondence to:

    Dillard's Credit Services
    C/O GECRB
    P.O. Box 981430
    El Paso, TX 79998-1430


    Q. How can I request a Credit Line Decrease?


    A. In order to request a credit line decrease, please contact Dillard's Credit Services at 1-866-834-6294.


    Q. How do I report my Dillardís American Express Card lost or stolen?


    A. Please call Dillard's Credit Services immediately at 1-866-834-6294 and say ďreport lost/stolenĒ.


    Q. How do I dispute a charge?


    A. A dispute form is available within the Online Credit Center by selecting Dispute a Charge. Please print and complete the dispute form with the information about the charge in question. Then, mail in the completed form to the address listed on the document.


    Q. Why are my transactions hyperlinked (or underlined)?


    A. Each Dillard's transaction on your statement has greater detail beneath the hyperlink. By clicking on the link, you will find additional detailed information about that transaction such as the transaction description, the transaction date, the date the transaction posted to your account and the transaction reference number.


    Online Bill Payment
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    Q. Can I make a payment online?  

    A. Yes! For your convenience, click Make a Payment Online after you have logged-in to the Online Credit Center.


    Q. Can I make a recurring payment online?


    A. No. At this time, our online payment service cannot accept recurring payments.


    Q. How many e-payments am I allowed to make in a certain period?


    A. You can make one e-payment per day and two e-payments per billing cycle.


    Q. Can I schedule an online payment in advance?


    A. Yes. You are allowed to schedule a future payment up to 90 days in advance of when you select the payment to post to your account.


    Q. What information will I need to pay my bill through the Online Credit Center?


    A. You need to have a valid checking account from a U.S. financial institution and the following information:

    • Bank name
    • Checking account number
    • Bank routing number

    Q. Where can I find my checking account number and bank routing number?


    A. You can find this information at the bottom of your check. Image of Check


    Q. What amount(s) can I pay using e-Payment?


    A. You may choose one of the following four options:

    • Total Minimum Payment Due Ė amount you must pay in order to avoid a late payment fee
    • Last Statement Balance Ė balance reflected in your previous statement (previous balance minus payments and adjustments, plus transactions and interest charges)
    • Current Balance Ė all transactions since your last statement
    • Other Ė any amount up to your current balance

    Q. Is there a minimum amount I need to pay when I make an online payment?


    A. We may require payment to be at least $1.00 if you are making your payment online.


    Q. Can I make a payment immediately after enrolling?


    A. Yes. You can make a payment as long as it is not greater than your current balance.


    Q. Will I be assigned a payment confirmation number for my records?


    A. Yes. A payment confirmation page will display after you have made your payment. This page will list a payment confirmation number, date of payment and time of payment that can be printed for your records.


    Q. How can I find the status of my online payment?


    A. You can find the status of your online payments by clicking on Make a Payment Online after you have logged in to the Online Credit Center.


    Q. How long does it take for an online payment to post to my account?


    A. Your online payments will be applied to your account in 2 days, but the date of payment will be reflective of the date you made the payment. For example: If you make a payment on Monday, March 28, that payment will be viewable by Thursday March 30. Payments should be submitted at least 2 days before the date you want the payment to post to the account. Payments should be made according to the terms of your Dillard's American Express Card account. GE Capital Retail Bank and Dillard's are not responsible for payment delays if the website is not available.


    Q. Can I cancel a payment that I made online?


    A. Yes. If the reference ID for the payments shows that it is still in Ďscheduled' status, then you may still cancel the payment. You cannot cancel an online payment if it is in the pending status or has already been processed.


    Q. I did not receive online confirmation for my payment, what should I do?


    A. Please check your personal checking account to see if the payment was debited. Also, please check your online account in two business days to make sure the payment posted to your account.


    Q. How do I update my bank account information?


    A. Once you have signed into the Dillard's Online Credit Center with your Shopper ID, select the 'Make a Payment Online' link and then choose the option to add/delete bank information. If you need to modify a bank account already listed, please delete it from your profile and then add it back with the correct detailed information.


    Q. Can I make multiple payments online from one account?


    A. At this time, we do not process multiple payments from one account. You may make a payment to each one of your accounts by clicking on the ĎBack to the Account List' link, selecting a different account from your list, and applying the amount that you would like to pay on that particular account.


    Payments
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    Q. How can I pay my bill? 

    A. You may pay your bill by mail, at any Dillard's store, over the phone by calling customer service at 1-866-834-6294, or online through the Dillard's Online Credit Center. For more information about online payments, click here. If there is a fee associated with payments made over the phone, the customer service agent will inform you before processing.


    Q. Can I still mail in my payment even if I periodically pay online?


    A. Yes. Please mail check or money order to the following address:

    Dillard's
    P. O. Box 960012
    Orlando, FL 32896-0012
    Please include your account number on your check.


    Q. What should I do if my payment has not been posted?


    A. If your payment was made by mail, please allow 7-10 days from the mailing date for your payment to be processed.
    If your check has been cashed and it is not showing as posted, please contact the Dillard's Credit Center at 1-866-834-6294.


    Statements
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    Q. How do I view my current Dillard's American Express statement online?  

    A. You can view your current Dillard's American Express statement by signing in with your Shopper ID on our Home Page. Click Credit Card Services, and then click Online Access to Your Dillard's Account. Select View Billing Statement for your most recent statement.


    Q. How many statements can I view online?  

    A. You can view up to six (6) of your most recent statements. At first, your account may only include your last month's statement. We will add a new statement each month thereafter, maintaining your most recent six statements for your convenience.


    Q. How do I view my prior months' statements?  

    A. After you log-in to the Online Credit Center, select the desired statement date from the pull-down list that appears on the "Statement Detail" or "Statement Summary" page. From there, click on Credit Card Services then Online Access to Your Dillard's Account.


    Q. How can I download transactions to my personal computer?


    A. You can download account transactions to your personal computer by clicking the ĎDownload Select Software to Quicken, Money, Excel' link after you have logged-in to the Online Credit Center


    Q. What software can I download transactions to?


    A. You can download account transactions to Quicken, QuickBooks, Microsoft Money, QIF, and CSV, including Microsoft Excel.


    Q. When will my statement be available online?


    A. Your statement will be available online two days after your account billing date.


    Q. Will I still receive a printed statement even if I view my statement online?


    A. Yes. You will continue to receive your paper statement in the mail.


    Q. What should I do if I think my statement is incorrect?


    A. You may either call us at 1-866-834-6294 to discuss questions about your statement. Or to preserve your rights in a billing dispute, you may send us questions about your statement via email using the Online Message Center link or send us a letter. Please go to the How do I dispute a charge question for a full explanation of questioning charges or payments on your statement.


    Shopper ID, Password Information
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    Q. How do I register for a Shopper ID? 

    A. Click on the My Shopper ID link in the top right-hand corner of the screen. From there, select the option for Forgot Your Shopper ID or Password and follow the instructions provided.


    Q. What if I forget my Shopper ID or password?


    A. You can reset your password by clicking on My Shopper ID in the top right-hand corner of the screen. From there, click on Forgot Your Shopper ID or Password and follow the instructions provided.


    Q. Can I change my Shopper ID password?


    A. Yes. Click on the My Shopper ID link in the top right-hand corner of the screen. From there, select the option for Forgot Your Shopper ID or Password and follow the instructions provided.


    Browser, Security Questions
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    Q. What steps does Dillard's and Dillard's Credit Services take to ensure this service is secure? 

    A. Dillard's is committed to providing a secure Internet service through the use of security and encryption technology. When you interact with Dillard's on this secure site, all the information is encrypted or encoded.


    Q. Browser Requirements:


    A. To log-in to the Dillard's Online Credit Center, you need a browser which is SSL-compliant and has a "secure mode". When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.


    Q. Compatible Browsers:


    A. We recommend using Netscape Navigator / Communicator 4.5 or higher, Microsoft Internet Explorer 4.0 or higher, or AOL version 4.0 or higher. If you are accessing our site with a browser other than those recommended above, you may not be able to log-in or view your account information.


    Q. Is the information that I enter secure?


    A. Dillard's Credit Services uses SSL encryption, an industry standard to protect your account information from unauthorized access. When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.


    Q. What is a secure page?


    A. A secure page is any Web document sent from a server to a browser in an encrypted form that is intended to be unreadable by anything or any person apart from the server and browser in question.


    Contact Us
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    Q. How do I contact Dillardís American Express Card Services by phone? 

    A. The following is a list of phone numbers for contacting Dillard's American Express Card Services:

      Customer Service

      1-866-834-6294 (US)
      513-770-3781 (International)
      1-800-444-1732 (TDD)
      Elite Customer Service
      1-866-638-0637

      Report a credit card lost/stolen

      1-866-834-6294 and say "report lost/stolen"

      Technical assistance with the website

      1-866-834-6294

    Q. How do I contact Dillardís American Express Card by mail?


    A. For general, Dillard's American Express Card correspondence and inquiries, please use the following address:

    Dillard's
    PO BOX 981430
    ELPASO TX 79998-1430


    Q. Where do I send my Dillardís American Express Card payments?


    A. Please use the address listed below to mail your Dillard's American Express Card payment. Also, please write your account number on your check or money order made payable to Dillard's.

    Dillard's
    PO Box 960012
    Orlando FL 32896-0012


    Q. How do I contact Dillardís American Express Card services by e-mail?


    A. You can send us your inquiry via E-mail by selecting the Online Message Center link in the left-hand menu under the Account Services selection. All information entered through Online Message Center is secure.


    1This credit card program is issued and administered by GE Capital Retail Bank. American Express is a federally registered service mark of American Express and is used by GE Capital Retail Bank pursuant to a license.