ae.com | FAQs
AE Account
 
 
Frequently Asked Questions
Security Information

What is SSL?
What is a "secure session" and how does it help keep my information safe?
What should I do when I have finished viewing my account information?
What should I do if I am using a "public" computer?

Technical Help

Browser Requirements
Compatible Browsers

Web Page Issues

What should I do when I am having trouble viewing account information on the screen?

Registration and Login Questions

How do I sign-up for online credit services?
What information will I need to register online account access?
Why do I need to enter personal information on the Registration screen?
Is the information that I enter secure?


Security Information (back to top)
What is SSL?
What is a "secure session" and how does it help keep my information safe?
What should I do when I have finished viewing my account information?
What should I do if I am using a "public" computer?

 
What is SSL?(back to top)
SSL is an abbreviation for Secured Socket Layer. SSL technology secretly encodes (or encrypts) information as it is being sent over the Internet between your computer and GE Capital Retail Bank's systems. This encryption technology is designed to ensure that account information travels securely over the Internet and remains confidential.
 
What is a "secure session" and how does it help keep my information safe?(back to top)
During a secure SSL (Secured Socket Layer) session, data traveling between your computer and GE Capital Retail Bank's systems is secured using encryption technology. This SSL technology secretly encodes information about you to create a private conversation that only your computer and GE Capital Retail Bank's systems can understand.
 
What should I do when I have finished viewing my account information?(back to top)
When you have finished using a secure area of the credit site, make sure you log out and then close/exit the Internet browser software (e.g., Internet Explorer, AOL). This will decrease the possibility of anyone viewing confidential account information.
 
What should I do if I am using a "public" computer?(back to top)
If you use a computer that others also work on and you are uncomfortable that they may view "cached" pages after you have left the station, you should close/exit the Internet browser software (e.g., Internet Explorer, AOL) before leaving. This will decrease the possibility of anyone viewing confidential account information.
 
 

Technical Help (back to top)
Browser Requirements
Compatible Browsers

 
Browser Requirements (back to top)
To login to the AE credit site, you need a browser which is SSL-compliant and has a "secure mode". When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.
 
Compatible Browsers (back to top)
We recommend using Microsoft Explorer 5.5 or later. Your results may vary based on the operating system platform and the browser release you utilize.
 

Web Page Issues (back to top)
What should I do when I am having trouble viewing my account information on the screen?

What should I do when I am having trouble viewing my account information on the screen?(back to top)
Please contact our Customer Service department and notify them of any problems that you are having in viewing account information by calling (800) 843-0875, Monday through Sunday 8 AM to midnight Eastern Time.
 

Registration and Login Questions (back to top)
How do I sign-up for online credit services?
What information will I need to register online account access?
Why do I need to enter personal information on the Registration screen?
Is the information that I enter secure?

How do I sign-up for online credit services? (back to top)
You may sign up for online credit services by clicking Registration. You will be required to complete the online registration form before being granted access.
 
What information will I need to register online account access?(back to top)
You will need the following information in order to register:
Your Credit card
Mother's Maiden Name
Date of Birth
Last 4 digits of Social Security Number
Email Address
 
Why do I need to enter personal information on the Registration page? (back to top)
We require you to provide us personal information to login to ensure that your account is protected from unauthorized access.
 
Is the information that I enter secure? (back to top)
Yes, we use SSL encryption, an industry standard, to help protect account information about you from unauthorized access. When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.